1.0 General Terms - By browsing and using this website you are agreeing to comply with and be bound by the following Terms and Conditions, which together with our Privacy Policy govern The Oxygen Agency Ltd’s and PR Centre's relationship with you in relation to this website.

1.1 We operate the website We are The Oxygen Agency Ltd, a company registered in England and Wales under company number 4731337 and with our registered office at 18 Newport Street, Tiverton, Devon. EX16 6NL. Our trading address is Unit 3 Cedar Court, Tiverton Business Park, Tiverton, Devon EX16 6GT.

1.2 The use of this website is subject to the following terms of use:

1.2.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.2.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.4.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.4.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.4.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.4.7 From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.4.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

1.4.10 By becoming a registered user of this website, you consent to being sent email marketing communications by PR Centre and The Oxygen Agency Ltd. These emails can be opted out of at any time.

1.5 Security and Privacy

1.5.1 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

1.6 How we use cookies

1.6.1 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

1.7 Controlling your personal information

1.7.1 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

1.7.4 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

The Oxygen Agency Ltd

Unit 3,  Cedar Court

Tiverton Business Park



EX16 6GT

1.7.4 If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

1.8 Credit Card Information

1.8.1 PR Centre uses an approved third party merchant to process all credit card payments. We do not store any of this credit card or billing information in our database, in sessions or in browser cookies.

1.8.2 All credit card payments are transmitted using industry standard SSL encryption.

1.9 Pricing

1.9.1 Current prices will be as quoted on website. All prices are subject to VAT unless otherwise specified.

1.9.3 The amount of VAT applied to orders is displayed at the checkout, and is also stated in an invoice which is emailed to the customer following payment, and is also available to download from the Dashboard area of the website.

2.0 Delivery Policy

2.1 Content is ordered and delivered to clients through our website. Each order must include specific details about the exact nature of the customer's requirements, hereby referred to as a brief. It is the customer's responsibility to ensure that the information contained within their brief(s) is an accurate reflection of their requirements. Any disputes arising from content delivered will refer back to this original brief.

2.1.1 We take all reasonable steps to ensure that the service is delivered within the turnaround times specified on the website.

2.1.2 Once an order has been placed, clients cannot change or amend the brief that has been supplied.

2.1.3 We take no responsibility for a press release or article gaining media coverage.

2.2 Item return/refund policy

2.2.1 Customers are entitled to a refund only after they have followed the dispute resolution process outlined in section 3.

2.2.2 All refund requests must be made within 60 days of payment, any requests made after this time will not be considered.

2.2.3 We accept no responsibility to refund credit on customer accounts from payments made erroneously.

2.3 Order Cancellation

2.3.1 We reserve the right to cancel any orders that contain references to defamatory, illegal or offensive material.

2.3.2 We reserve the right to cancel any orders that are intended for academic purposes.

2.3.3 We reserve the right to cancel any orders for distribution of a press release or article that we decide does not meet our editorial standards. 

2.3.4 Orders cancelled for the above reasons will be notified by email. The customer can opt to resubmit their order at no additional charge. Or they can request a refund for that item only. Unused credits purchased will not be refunded. 

2.3.5 Refunds must be requested within the timeframe permitted by our payment provider.

2.3.6 Refund payments must be issued through the same payment method as they were made.

2.3.7 We reserve the right to close the accounts of individuals we suspect of making fraudulent or suspicious payments.

3.0 Dispute Resolution Process

3.1 If clients are unhappy with an order that has been delivered to them, they must contact us with their order number before any further action can be taken. We reserve the right to uphold or reject complaints at our sole discretion.

3.1.2 The PR Centre team will review the brief issued, the copy and any communication between us and the client. If it is felt that the copy does not meet the specification of the client outlined in this brief, in the first instance they will be offered a rewrite. If it is deemed that the copy matches the specification outlined in the first instance then we reserve the right to reject the complaint.

3.1.3 If the client is unwilling to have their copy rewritten, we will refund the cost of their order, in full, providing this request is made no more than 60 days after the order is placed.